Refund Policy

1. Deposits

• A non-refundable deposit (typically 30–50% of the total service fee) is required to secure your booking and reserve your installation date.

• This deposit covers design planning, scheduling, and procurement of custom materials and cannot be refunded if you cancel.

 

2. Cancellations

• Cancellations made 14 days or more before the scheduled installation may receive a credit (not a cash refund) toward future services within 6 months.

• Cancellations made less than 14 days prior to installation will forfeit the full deposit.

• If materials have already been purchased or customized for your project, their cost will be deducted from any eligible credits.

 

3. Rescheduling

• You may reschedule your booking once without penalty if requested at least 14 days prior to your installation date.

• Rescheduling within 7 days may require a new deposit to secure your new date.

 

4. Completed Services

• Once a service has been performed or installation has been completed, no refunds will be issued.

• If you are dissatisfied with an element of the service, please notify us within 24 hours of installation so we can make reasonable adjustments where possible.

 

5. Product Sales

• All sales of décor items, custom pieces, and rentals are final. No returns or exchanges are accepted unless an item arrives damaged, in which case we will offer a replacement if available.

 

6. Weather or Safety Delays

• If weather or safety concerns prevent installation, we will reschedule at the earliest available date.

• Deposits will be applied to the rescheduled date and are not refundable.

 

7. Contact

If you have any questions about this Refund Policy, please contact us:
The Table and Terrace
Email: info@thetableandterrace.com